Refund policy

Notice of the Right of Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period is fourteen (14) days from the day:

• on which you, or a third party designated by you other than the carrier, take possession of the goods; or
• in the case of multiple deliveries, on which you, or a third party designated by you other than the carrier, take possession of the last item of goods.

Exercising the Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (for example, by email or by post).

You may use the attached Model Withdrawal Form, although its use is not mandatory.

Contact:

Leot James Fine Clothing

Owner:
Elliot Williams

Address:
Mayr-Melnhof-Str. 1

Email:
office@leotjames.com

Telephone:
+43 676 573 26 26

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the cost of the least expensive standard delivery offered by us, without undue delay and no later than fourteen (14) days from the day on which we receive your notice of withdrawal.

We will make the reimbursement using the same method of payment that you used for the original transaction, unless expressly agreed otherwise.

In no event will you incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence that you have returned the goods, whichever occurs first.

Returning the Goods

You must return or hand over the goods to us without undue delay and, in any event, no later than fourteen (14) days from the day on which you inform us of your withdrawal.

The deadline is met if you send the goods before the fourteen-day period has expired.

Cost of Returning the Goods

The customer shall bear the direct cost of returning the goods.

Compensation for Loss in Value

You are only liable for any loss in value of the goods if that loss in value results from handling the goods in a manner that was not necessary to establish their nature, characteristics and functioning.

Exclusion or Early Expiry of the Right of Withdrawal

The right of withdrawal does not apply in the cases provided for by law, in particular in relation to:

• goods made to the customer's specifications or clearly personalised;
• sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
• other statutory exceptions pursuant to Section 18 of the Austrian Distance and Off-Premises Contracts Act (FAGG).

To the extent that these exceptions do not apply to the goods offered by us, the statutory right of withdrawal remains unaffected.